Why is my claim still processing?

Created by Jonathan Kennell, Modified on Mon, 08 May 2023 at 10:24 AM by Jonathan Kennell

All prize claims are currently manually reviewed before being sent to PayPal.  This typically takes less than a day, but if you claim prize money on a holiday or weekend, it may take a little longer as your claim will usually not be approved until the following business day.

If your claim is still processing after 2 business days, please contact us at support@rmg.io and we will be happy to look into the issue for you.

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